I. Sourcing & Supplier Management
I. Sourcing & Supplier Management
Q1: How do you find the right supplier for our product?
A: We perform strategic sourcing based on your needs—cost, quality, or innovation focus—and provide a curated shortlist of pre-vetted factories with verified capacity, equipment, export history, and customer references.
Q2: Do you only help find suppliers, or do you also manage them?
A: We fully manage supplier relationships on your behalf, including daily communication, performance reviews, and ensuring long-term cooperation stability.
Q3: Can you provide background reports on suppliers?
A: Yes. We deliver detailed reports including factory audits, capacity verification, key equipment lists, export market data, and preliminary ESG evaluations—far beyond basic business licenses.
Q4: How do you keep us updated on market changes?
A: We offer regular market intelligence briefings covering raw material prices, industry trends, and new technologies relevant to your products.
Q5: What if our current supplier fails to deliver?
A: We maintain a multi-supplier network so we can quickly switch to backup factories to avoid disruption.
Q6: Can you help us negotiate better payment terms with suppliers?
A: Yes. We leverage our volume and relationships to negotiate favorable terms, including extended credit periods where possible.
II. Quality Assurance & Control
II. Quality Assurance & Control
Q1: How do you ensure product quality matches our samples?
A: We use a 3-stage inspection system: Pre-Production (materials & setup), During Production (30–50% completion), and Pre-Shipment (AQL-based sampling), with detailed reporting at each stage.
Q2: Do you inspect raw materials before production begins?
A: Yes. Our Pre-Production Inspection (PPI) verifies all materials and components to eliminate quality risks at the source.
Q3: What happens if you find issues during production?
A: We immediately notify the factory and work with them to correct deviations— preventing large-scale rework or delays.
Q4: Can we receive inspection reports?
A: Absolutely. We provide comprehensive, photo-based inspection reports for both in-process and final pre-shipment checks.
Q5: What if the goods arrive with quality problems?
A: Provide evidence (photos/videos), and we’ll investigate and resolve the issue through compensation, replacement, or discount—as per our agreement.
Q6: Do you help with export certifications like CE or FDA?
A: Yes. We identify required certifications and can manage the entire process with partnered agencies to ensure compliance.
III. Payment Security & Financing
III. Payment Security & Financing
Q1: How is our payment protected?
A: We act as your legal entity in China—signing contracts and paying suppliers in RMB. You pay us in USD/EUR, reducing your risk and forex complexity.
Q2: What payment methods do you accept?
A: We accept T/T (30% deposit, 70% before shipment), L/C for long cooperated partners, and other methods like PayPal for small orders. Escrow is also available.
Q3: Can you offer payment terms or credit?
A: For trusted partners, we can provide limited payment terms and supply chain financing options for large orders.
Q4: Do you guarantee supplier performance?
A: For approved orders, we provide performance assurance and ensure contractual obligations are legally transferable.
Q5: Who bears the risk if a supplier defaults?
A: We share the risk through our trade agency model and contractual safeguards.
Q6: Can you help with currency exchange?
A: Yes. We identify required certifications and can manage the entire process with partnered agencies to ensure compliance.
IV. Order Execution & Logistics
IV. Order Execution & Logistics
Q1: Who manages the order from start to finish?
A: A dedicated Project Manager oversees your entire order—from contracting and production monitoring to QC and shipping.
Q2: Can you help with contracts and legal terms?
A: Yes. We use a tri-party contract structure and ensure all your requirements are accurately reflected in agreements with suppliers.
Q3: Do you handle shipping and customs?
A: We work with trusted freight partners, book shipments, prepare documents, and track logistics until delivery.
Q4: What if there’s a delay or customs issue?
A: We proactively monitor shipments and help resolve delays or customs holds quickly, keeping you informed throughout.
Q5: Can you assist with claims for damaged goods?
A: Yes. We support you with documentation and negotiation for claims against manufacturers or logistics providers.
Q6: Do you provide all shipping documents?
A: Yes. We draft and share Bills of Lading, Commercial Invoices, Packing Lists, and more for your confirmation before shipment.
V.I. China Visits & Deep Cooperation
V.I. China Visits & Deep Cooperation
Q1: Can you help us visit factories in China?
A: Yes. We provide end-to-end support: invitation letters, itinerary planning, interpreter services, and logistics booking.
Q2: Do you offer visa support?
A: We provide official invitation letters required for Chinese business visa applications.
Q3: Will someone accompany us during visits?
A: Yes. A bilingual assistant and/or professional interpreter will accompany you to all meetings and factory tours.
Q4: Can you arrange multi-factory comparison tours?
A: Absolutely. We can schedule visits to 3–4 pre-screened factories in one trip and provide a comparative audit report.
Q5: Do you offer perks for long-term partners?
A: Strategic partners receive benefits such as covered local accommodation, meals, and transportation during visits.
Q6: Can you help us attend trade shows like the Canton Fair?
A: Yes. We draft and share Bills of Lading, Commercial Invoices, Packing Lists, and more for your confirmation before shipment.
V.II. Customization & New Product Development
V.II. Customization & New Product Development
Q1: Can you help develop a new product from concept to mass production?
A: Yes. We offer end-to-end support: design advice, material selection, factory matching, sampling, and production management.
Q2: How do you protect our intellectual property (IP)?
A: We sign NDAs, share information on a need-to-know basis, and advise on IP registration. Contracts include strong IP protection clauses.
Q3: Can you get samples from multiple factories?
A: Yes. We coordinate sample requests, evaluate them uniformly, and provide a comparative analysis report to help you decide.
Q4: What is the typical timeline for new product development?
A: Timelines vary by product complexity, but we provide a detailed schedule after initial feasibility assessment.
Q5: Do you assist with prototyping and mold making?
A: Yes. We connect you with skilled engineers and factories and manage the prototyping process including mold design and sampling.
Q6: Can you help with packaging and branding customization?
A: Absolutely. We ensure all OEM/ODM details—logos, packaging, labeling—are accurately implemented per your requirements.